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Online Class Common Questions

General Questions

Where is the online class held?

We have developed a bespoke online platform that brings our classes to you live with multiple functionalities to ensure you receive Antenatal and Postnatal education as if you were there in person. We could have pre-recorded the class and brought it to you on Zoom or Skype, however, we are committed to delivering you the best education.

Is this class live?

Yes, our classes are live and take place on our tailored online platform. You do not require a video or microphone, as you are not required to be seen or heard in the class. You can ask any questions you may have in the live chat and our expert health professional will be delighted to answer.

So I can ask questions?

Correct. The class is not a pre-recorded class. Attendees have the ability to ask questions and this best replicates an in-person class.

How do I access my online class?

You will receive an email the Wednesday before your class containing the link to access your class. If you don’t see this email, it could be in your spam folder. If for any reason you don’t receive the link please click here. There is no need to download anything in advance, The link will take you right there.

Do I require any special technology to do the online class?

All you require is a standard laptop or PC and an internet connection. You do not require a microphone or camera.

Will I be seen or heard throughout the class?

Brilliant question! The instructor is the only one who will be seen and heard throughout the class so you do not need to worry about having a webcam or microphone. Feel free to stay in your comfies! They will give opportunities during the class to ask any questions you may have through a webchat.

Do I need any materials or props for the class?

 For some demonstrations, we advise practicing on a doll or teddy.

Are your classes online only or do you also offer in-person classes?

At the moment all of our classes take place live online on Saturdays. We also offer on-demand learning through our Bundles.

I didn’t get a confirmation email, what should I do?

Our class links for Saturday will be sent out on the Thursday before class. We can only send them a couple of days before so the link does not expire as all classes are live online! Also, be sure to check your spam. The email will be coming from Rachel Drew on our reception desk and it may be the first communication from her so it is more likely to be diverted to this folder, unfortunately! If for any reason you don’t receive it, by Friday morning please email reception@babyacademy.co.za.

I didn’t get a class link, what should I do?

You can visit our ‘Access your Class’ tab on our website. For your convenience, you will also receive the link in an email on the Wednesday before your class. If you don’t see it, it could be in your spam, or you may have entered a typo when originally registering.

Can my partner join the class from another location?

Absolutely, Please leave a note on the booking or email reception@babyacademy.co.za with the email address they will use to join the class. Our team would be more than happy to add them to the list ensuring they will be able to get access on the day.

I can’t make the paid class, what are my options?

If you send an email to reception@babyacademy.co.za explaining your situation and preferred action they will do their best to assist you further. Please include your order details in the process.

I didn’t get my class notes, what should I do?

We send out the class notes on the Tuesday following your class. If for any reason you did not receive your class notes please email us on reception@babyacademy.co.za and we will ensure you receive your relevant class notes.

I have a follow-up question for the instructor from the class, How can I pass it on? 

If you email reception@yourbabyacademy.com we will do our best to assist you. As always, if your query is urgent or you are experiencing anything that causes you concern, please contact your healthcare provider, who will have access to your records and perform a physical examination if necessary, allowing them to see the bigger picture and tailor a specific answer to your question!

I’m running into technical issues when trying to join the class

Step 1: If you have another laptop, tablet or computer in the house, the best thing to do is see if that works, we find it’s usually the quickest solution!

Step 2: The issue could be in relation to internet connectivity issues. This could be because internet usage is so high at the moment with everyone working from home. If you could please try the following to try to help solve this, it would be greatly appreciated: (i) Reset your internet router. (i.e. your internet box). To do this, turn off your internet box for a few minutes then turn it back on. (ii) Disconnect other devices from the WiFi (for example your phone, any other laptops, etc.) (iii) To improve your connection, if you have a LAN cable at home, we recommend you connect this from your internet router to your laptop to improve your internet speed.

Step 3: Close your current internet browser and paste the test link into a different internet browser. So for example, if you are on Internet Explorer, try using Google Chrome. If you don’t have Google Chrome try downloading this and proceeding as instructed above.

Step 4: If all the above fails, please email reception@babyacademy.co.za for further assistance

How can I unsubscribe to texts/emails?

Please email reception@babyacademy.co.za who will be able to remove you from our database.

Free Baby Care Workshop

What time are classes at?

You can find out when our next 2-hour Baby Care Workshop takes place here.

Will you have more dates for your free workshop?

Yes we will be having more free workshops throughout the year! We don’t have any of these dates confirmed yet but keep an eye on our website closer to the time you would like to attend.

 

What is a Baby Care Workshop?

Our Baby Care Workshop is designed to prepare you and your partner for caring for your baby in those first few weeks at home. There is plenty of information on the internet and you are surrounded by family and friends who are all offering advice. However, all those different sources don’t necessarily agree and they tend to be shaped by people’s personal opinions. Our workshop is designed to provide you with the most up-to-date, evidence-based information you need. We ensure parents feel relaxed and are prepared for the life-changing journey ahead.

 

Who are the instructors?

Great educations all start with one thing: great teaching! Our Free Baby Care Workshop is delivered by the most well-loved and passionate Midwife instructors. Our team of midwives are leading experts in their field and ensure you leave our online class armed with the knowledge you need to make the best decisions for you and your baby. All our Midwives are fully qualified and practicing, ensuring you get the most up-to-date and evidence-based information for you and your baby.

 

When should I attend your Baby Care Workshop?

Our midwives recommend you attend our Baby Care Workshop ideally your second or third trimester. Booking early is advised as there is limited availability.

 

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our workshop together. This is a great way for the partner to feel more connected to the pregnancy, especially as they are not the ones physically carrying your little baby. Our Baby Care Workshop provides you with practical advice on how to care for your baby, particularly in those first few weeks at home. This information is invaluable to both mother and partner.

 

Can I watch the class back?

Unfortunately, there is no recording after our FREE Baby Care Workshops however, there are also a number of practical videos on our Instagram page for you.

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend the FREE Baby Care Workshop, which you can refer back to on your phone, laptop, or desktop at any time. You will also receive access to our resource page, where you can access a host of other valuable content for 1st-time parents.

Free Prepare to Breastfeed Workshop

What time are classes at?

You can find out when our next 90-minute Prepare to Breastfeed Workshop takes place here.

Will you have more dates for your free workshop?

Yes we will be having more free workshops throughout the year! We don’t have any of these dates confirmed yet but keep an eye on our website closer to the time you would like to attend.

What is a Prepare to Breastfeed Workshop?

Our Prepare to Breastfeed Workshop is designed to help both you and your partner get your breastfeeding journey off to the best start. There is plenty of conflicting information on the internet and advice from friends and family. This class is designed to provide you with the most up-to-date and evidence-based information delivered by practicing Lactation Consultants. You will leave our class with the skills and confidence to begin your breastfeeding journey.

 

Who are the instructors?

We pride ourselves on delivering outstanding education. This starts with our instructors. Our Prepare to Breastfeed Workshop is delivered by qualified and practicing Lactation Consultants who are passionate about sharing their knowledge with expectant parents.

 

When should I attend your Prepare to Breastfeed Workshop?

Our experts recommend you attend our Prepare to Breastfeed Workshop in your second or third trimester of pregnancy. Booking early is advised as there is limited availability.

 

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our workshop together. Although your partner may not be breastfeeding your baby the more knowledge they have the better they can support you and baby. By attending partners will gain practical advice on topics such as how to recognise hunger cues or how to find the optimal feeding position or latch.

 

Can I watch the class back?

Unfortunately, there is no recording after our FREE Prepare to Breastfeed Workshops however, there are also a number of practical videos on our Instagram page for you.

 

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend the FREE Prepare to Breastfeed Workshop, which you can refer back to on your phone, laptop, or desktop at any time. You will also receive access to our resource page, where you can access a host of other valuable content for 1st-time parents.

Ultimate Antenatal Class

What time are classes at?

Our full-day Antenatal Class takes place between 9:30 am – 4:30 pm. We take a break after every 90 minutes or so, for a cuppa and leg stretch, as well as a lunch break.

 

What is an Antenatal Class?

Antenatal classes are designed to help you and your partner prepare for labour, birth, and early parenthood. The majority of antenatal classes will focus mostly on labour and birth, with others guiding you through late pregnancy, and on what life with a newborn baby may be like. At The Baby Academy, we ensure to cover both. In addition, we believe that Baby First Aid is one of the most important things you can learn as an expectant parent, so unlike many other classes, we’ve included it as part of our full-day Antenatal class at no extra cost. We understand that going to a class to learn about parenthood can seem very outdated. There’s plenty of information available on the internet, and you’re surrounded by family and friends who are offering you advice (sometimes whether you’re asking for it or not!). However, all those different sources don’t necessarily agree, and they tend to be shaded by people’s personal opinions. Our course is designed to provide you with most of the up-to-date information you need, as well as the different options you have for each aspect of your pregnancy and birth. We ensure parents feel relaxed and are prepared for the life-changing journey ahead 👶

Can we ask about pregnancy and COVID-19?

Absolutely. We understand that this is an anxious time for everyone, not least pregnant women and partners. You will have the ability to ask any questions you may have regarding your pregnancy and Covid-19 👍

 

I am worried that hospital tours are cancelled

In our full-day Antenatal Class, you will receive access to a virtual tour of a delivery suite, as we understand hospital tours are currently cancelled 🏩

 

Who are the instructors?

Great education all start with one thing: great teaching. Our classes are delivered by the most well-loved and passionate Midwife antenatal instructors. Our team of midwives are leading experts in their field and ensure you leave our online class armed with the knowledge you need to make your own decisions for you and your baby. All our Midwives are fully qualified and practicing, ensuring you get the most up-to-date and evidence-based information for you and your baby 👩‍⚕️

When should I attend your Antenatal Class?

Our Experts recommend you attend our antenatal class ideally in your second or third trimester. Booking early is advised as there is limited availability

 

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our classes together. This is a great way for the partner to feel more connected to the pregnancy, especially as they’re not the ones physically carrying your little baby. As well as preparing you for the journey from bump to baby, our online full-day Antenatal Class can help your partner know what to expect. They give your partner a better idea of what is going to happen to you during delivery and of complications that could arise. This can help them to stay calmer as you give birth, so they are better able to truly be there for you when you need it most 💁🏽‍♂️

 

Can I watch the class back?

Yes, when you attend our full-day Antenatal Class you will receive a recording of the class, which you can re-watch, pause and rewind as you like for 6 months 💻

 

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend our full-day Antenatal Class, which you can refer back to on your phone, laptop or desktop at any time. If you attend our full-day Antenatal Class, you will also receive access to our resource page, where you can access a host of practical videos and other valuable content for 1st-time parents📱

Ultimate Breastfeeding Class

What time are classes at?

Our Ultimate Breastfeeding Class takes place between 9:30 am – 1:00 pm. We take a break after 90 minutes or so, for a cuppa and leg stretch.

 

What is an Ultimate Breastfeeding Class?

Our Ultimate Breastfeeding Class is designed to help you and your partner prepare for breastfeeding your baby. We understand that going to a class to learn about breastfeeding can seem very outdated. There’s plenty of information available on the internet, and you’re surrounded by family and friends who are offering you advice (sometimes whether you’re asking for it or not!). However, all those different sources don’t necessarily agree, and they tend to be shaded by people’s personal opinions. Our course is designed to provide you with most of the up-to-date information you need to make the best decisions for you and your baby. Although breastfeeding is natural it is a learned skill, we provide parents with the skills and confidence needed throughout their breastfeeding journey. 👶

Who are the instructors?

We pride ourselves on delivering outstanding education. This starts with our instructors. Our Ultimate Breastfeeding Class is delivered by qualified and practicing Lactation Consultants who are passionate about sharing their knowledge with expectant parents. Our team of International Board of Certified Lactation Consultants are experts in the field of breastfeeding and lactation. 👩‍⚕️

When should I attend your Breastfeeding Class?

Our Experts recommend you attend our antenatal class ideally in your second or third trimester. Booking early is advised as there is limited availability

 

Should my partner watch the class with me?

Absolutely. We recommend that both mother and partner watch our workshop together. Although your partner may not be breastfeeding your baby the more knowledge they have the better they can support you and baby. By attending partners will gain practical advice on topics such as the body mechanics needed for the optimal latch or feeding position and common breastfeeding challenges and how to overcome them. 💁🏽‍♂️

 

Can I watch the class back?

Yes, when you attend our Ultimate Breastfeeding Class you will receive a recording of the class, which you can re-watch, pause and rewind as you like for 6 months 💻

 

Do we get the class notes?

Yes. You will receive a copy of the day’s notes when you attend our Ultimate Breastfeeding Class, which you can refer back to on your phone, laptop, or desktop at any time. If you attend our Ultimate Breastfeeding Class, you will also receive access to our resource page, where you can access a host of practical videos and other valuable content for 1st-time parents📱